Our Mission

The mission of CriticaLink is to save lives and improve global access to rapid emergency services through education, advocacy, and innovative use of technology.

The need for emergency responders

CriticaLink Overview

Injuries and road accidents result in more than 5.8 million deaths worldwide, the majority (>5.3 million) of which occur in medically under-resourced countries such as Bangladesh where there is no access to formal Emergency Medical Services (EMS).

In these countries, it is estimated that more than 85% of accident victims die before they ever reach the hospital, many of whom could have been saved if they had been given rapid emergency medical care in the street.

CriticaLink was founded in March 2014 as a non-profit organization and is a registered 501(c)(3) with the goal of saving lives in Bangladesh by training community volunteers in life-saving emergency medical skills (bleeding control, splinting of fractures, triage, burn care, CPR, etc.). These volunteers, called “First Responders” are connected using an innovative, location-based mobile technology network that quickly notifies the closest volunteers when there are people who need their help.

6 Million Injury Deaths

5.8 million (92%) of the 6 million injury deaths occur every year in places without access to emergency medical services.

82% of Victims Die

82% of accident victims die before they get to a hospital, many of whom have survivable injuries.

2300 Children

2300 children die every day worldwide from preventable accidents and injuries (about 1 million per year).

2-3% GDP Lost

2-3% of the GDP of low and middle income countries is lost annually due to the economic impact of road accidents and preventable injuries.

A woman takes the pulse of her instructor

First Responders Trained

Volunteers are trained in triage, moving patients, protecting head/spine, bleeding control, fracture care/splinting, burn care, choking, and CPR. CriticaLink opened up training of trainers to medical students and the most experienced volunteers.

A person at a computer monitors the call center response line

Call Center Established

We set-up an emergency number and operational call-centers so that anyone can report an accident, regardless of whether they have access to our mobile app.

Rahat shows the app to a woman

Mobile App Developed

We have developed a location-based mobile application that alerts our First Responders when there is someone close to them that needs their help. 

Rahat having a discussion with community leaders at a table

Community Outreach

Cultivating relationships in the community to educate people about the CriticaLink service is integral to our success. We also work with middle and high school students to encourage their involvement in live-saving skills.

Volunteers in yellow tshirts hold a banner that reads "First Aid"

Expanding Coverage

CriticaLink was designed to be a system that can theoretically be implemented anywhere in the world, not just Bangladesh. Our goal is to take this mobile app and location-based dispatch center anywhere in the world where people need help.

A female volunteer places a splint on an actor

Utilizing Data

CriticaLink can use its data as a tool for advocacy and prevention of many areas of risk including road accidents, drownings, gender-based violence, children's health and general wellness.

How it Works

Person is injured. CriticaLink is the only emergency response system available.

Bystanders report accident through mobile app or emergency number.

Our call center is alerted from mobile app report or direct phone call.

Nearby First Responders receive alert to respond and necessary details.

First Responders arrive on scene to provide medical assistance.

Volunteers Trained
Trainers Trained
Patients Treated

Geographical Expansion

Dr Jenninfer Farrell gives a speech from a podium

Expanding in Bangladesh

CriticaLink has teams of volunteers covering areas over 7M people in Dhaka. Training and team building is taking place in Gazipur, Savar, Chittagong, Comilla, Mymensingh, and Sylhet.

CriticaLink meets with medical students from several medical schools across Bangladesh to organize training and volunteer chapters in more cities, as well as the training of trainers for our advanced volunteers.

Dr Farrell and Rahat Hussein pose with a large group of South African volunteers.

Expanding Globally

We have formed a partnership with the Ministry of Health in South Africa to bring CriticaLink to the Western Cape. The CriticaLink app is ready to be deployed in Cape Town and is awaiting government security clearance.

CriticaLink gave presentations at the Mobile World Congress in Barcelona and at the United Nations World Summit on Digital Innovation in Singapore.

More Ways to Save Lives

While CriticaLink's objective of saving lives in Bangladesh by creating a community- based emergency medical system remains our primary focus, as our organization has grown and evolved we have expanded our vision for how CriticaLink can save lives.

An instructor teaches young girls a self-defense move

Women’s Empowerment

We are offering women's self-defense workshops, women's health clinics, and supporting women in STEM, leadership and entrepreneurship.

Picture of two, white, medical kits with CriticaLink logo

Health Clinics

CriticaLink volunteers, including doctors and medical students, help run free wellness clinics for underprivileged children.

Three volunteers diagnose a small boy's injury

Coverage at Events

Medical coverage at special events such as a cricket stadium where dozens of patients were treated during the national cricket matches.

Dr Farrell directs volunteers with hard hats and stretchers in rubble of Nepal after the earthquake

Natural Disasters

CriticaLink can provide emergency response, first aid and relief for floods, typhoons, and earthquakes.

Looking Ahead

Moving forward, our goal is to show that CriticaLink is an adaptable platform that can work as a stand-alone system in places, like Bangladesh, with no emergency medical services.


We also hope to showcase how CriticaLink can improve efficacy in existing systems, such as in South Africa. In addition, we have a plan to pilot a project in the United States to show how crowd-sourcing certain kinds of emergency response can still be important in areas served by advanced EMS systems.

Technological Innovation

We envision greater innovation that will allow CriticaLink to stay on the cutting edge and be relevant in all settings around the world by integrating mobile technology with developments in communications, wearable devices, biometrics, and data systems.


We believe CriticaLink can go anywhere and bridge the gap in access to emergency services anywhere in the world. From day-to-day accidents to large disasters, there is a role for CriticaLink technology and training to save lives and positively impact development.

Data Analysis and Impact Assessment

CriticaLink is looking to create measurements of impact and data collection that can be used to implement greater change and maximize impact. We recognize that not all social change can be measured in numbers, so we will explore subjective and objective methods of assessment.


CriticaLink believes that our power for social change comes not just in the lives we touch directly, but in the ways we use our data and experiences to advocate for policy changes that prevent injuries, as well as being a voice for those vulnerable members of society who cannot speak for themselves.


Help CriticaLink Save Lives

CriticaLink is a non-profit organization, 501(c)(3) in process, that uses volunteer First Responders to save lives, but we need your help! Please consider making a donation to support our organization.